At Crestovia LLC, we aim to provide a straightforward shipping experience for customers purchasing lighting products through crestovialights.com.
This Shipping Policy explains our shipping coverage, order processing procedures, shipping charges, estimated delivery times, and delivery-related considerations.
1. Shipping Coverage
We currently offer shipping within the United States.
Shipping availability may depend on the destination address, product characteristics, and carrier service coverage. If we are unable to fulfill an order for a particular destination, we will contact the customer regarding the available options.
2. Shipping Fees
We use a fixed shipping fee for eligible orders within our shipping coverage area.
The applicable shipping charge will be displayed during checkout before the order is submitted for payment.
Any shipping charges displayed at checkout form part of the total order amount. Customers are encouraged to review their order summary carefully before completing a purchase.
If a special shipping arrangement is necessary, we will communicate any applicable additional charges to the customer before proceeding.
3. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and applicable public holidays.
Processing time refers to the time required to prepare an order for shipment. It is separate from the time required for the carrier to deliver the package.
Processing may take longer during holidays, periods of unusually high order volume, inventory adjustments, or circumstances beyond our reasonable control.
If a significant processing delay affects your order, we will make reasonable efforts to notify you.
4. Estimated Delivery Time
After an order has been processed and dispatched, estimated delivery generally takes 5–10 business days.
These delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation disruptions, and other circumstances.
Orders containing lighting products that require additional handling may experience different processing or delivery timelines where applicable.
5. Order Confirmation and Tracking
After placing an order, customers should retain their order confirmation for reference.
Where tracking information is available, it may be provided by email after the order has been dispatched.
Tracking updates are managed by the applicable carrier and may not appear immediately after shipment.
If you have questions about the status of your order, please contact [email protected] and include your order number.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting an order. If you discover an error, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or been handed over to a carrier.
Additional shipping charges or other consequences arising from an incorrect address may apply where permitted by law and where applicable.
7. Lost, Delayed, or Damaged Shipments
If your package appears to be delayed, please review the available tracking information first.
If tracking indicates that a package has been delivered but you have not received it, please check the delivery area and contact the carrier when appropriate. You may also contact our customer support team for assistance.
If an item arrives damaged or defective, please contact us promptly and provide your order number, a description of the issue, and photographs where available.
We will review the circumstances and explain the applicable resolution options under our Returns & Refunds Policy and applicable law.
8. Split Shipments
If an order contains multiple products, items may be shipped separately when necessary due to availability, packaging requirements, or fulfillment arrangements.
If applicable, tracking information may be provided separately for different shipments.
9. Shipping Restrictions and Exceptional Circumstances
Certain destinations, products, or transportation conditions may limit shipping availability.
We are not responsible for delivery delays caused by events outside our reasonable control, including severe weather, carrier disruptions, natural disasters, or government restrictions. This provision does not exclude any consumer rights or responsibilities that cannot legally be excluded.
10. Contact Information
For questions about shipping, please contact:
Crestovia LLC
2360 Beaver Lake Dr
Kodiak, AK 99615
United States
Email: [email protected]
Phone: +1 7743937237
Website: crestovialights.com