Crestovia LLC operates crestovialights.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or purchase products from our online store.
By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required, we will request it as appropriate.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Information You Provide
When placing an order, contacting customer support, or completing a form, you may provide:
- Name.
- Billing and shipping address.
- Email address.
- Telephone number.
- Order details and purchase history.
- Information included in customer service communications.
Payment Information
Payments are processed through the payment methods made available at checkout.
Payment processors may collect and process payment information in accordance with their own privacy policies and security practices.
We do not intentionally store full payment card numbers or card security codes on our website servers. We may receive limited payment-related information, such as transaction references, payment status, and other details needed to manage orders.
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and interactions with website features.
- Referring pages and general usage information.
- Cookies and similar technologies.
The information collected depends on the website configuration, hosting environment, and services in use.
2. How We Use Information
We may use personal information for the following purposes:
- Processing and fulfilling orders.
- Arranging shipping and delivery.
- Processing payments, refunds, and eligible returns.
- Responding to customer inquiries.
- Providing order confirmations and service-related communications.
- Maintaining and improving website functionality.
- Detecting fraud, abuse, and unauthorized transactions.
- Maintaining business, accounting, and transaction records.
- Complying with legal obligations.
- Protecting our rights, customers, and business operations.
We will not use personal information for purposes that require additional consent without obtaining that consent where required by law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functions, remember preferences, maintain shopping cart sessions, improve website performance, and understand website usage.
Third-party services integrated into the website may also use cookies or similar technologies according to their own policies.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.
Where legally required, we will provide appropriate cookie consent and preference controls.
4. How We Share Information
We may share personal information with third parties when reasonably necessary to operate our business, including:
- Payment processors that facilitate transactions.
- Shipping and delivery providers.
- Website hosting and infrastructure providers.
- E-commerce and technical service providers.
- Customer support providers.
- Professional advisers and legal service providers.
- Government authorities or other parties when required by law or necessary to protect legal rights.
Service providers are permitted to process information as appropriate for the services they provide and subject to applicable contractual or legal requirements.
We do not sell personal information in exchange for monetary consideration. Certain data-sharing activities, including some advertising or analytics practices, may be treated as a sale or sharing under specific privacy laws. Where applicable, we will provide the legally required notices and choices.
5. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Customers should protect their account credentials, use secure devices, and avoid sending sensitive payment information through ordinary email.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.
Order and transaction records may be retained for up to seven years after an order is completed when necessary for business, accounting, legal, or recordkeeping purposes, unless a longer period is required by law or a shorter period is required by applicable privacy rules.
Other information may be retained for different periods depending on its purpose and applicable requirements.
When personal information is no longer reasonably necessary, we will take appropriate steps to delete, de-identify, or securely dispose of it, subject to legal retention obligations.
7. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Obtain a portable copy of certain information.
- Opt out of certain sales, sharing, or targeted advertising activities.
- Limit certain uses of sensitive personal information where applicable.
- Withdraw consent where processing is based on consent.
- Appeal certain privacy-related decisions where required by law.
To submit a privacy request, email [email protected].
We may need to verify your identity before processing certain requests. We will respond within the timeframe required by applicable law.
We will not unlawfully discriminate against customers for exercising their privacy rights.
8. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to the law’s applicability and exceptions.
These rights may include the right to know, access, correct, or delete certain personal information, as well as the right to opt out of the sale or sharing of personal information where applicable.
Do Not Sell or Share My Personal Information
To submit a request relating to the sale or sharing of personal information, email:
Please use the subject line “California Privacy Request” and describe the request you wish to make.
If we engage in activities that require an opt-out mechanism or preference signal under applicable law, we will honor the applicable requirements.
9. Children’s Privacy
Our website is intended for general consumers and is not knowingly designed to collect personal information directly from children under 13 without the consent required by applicable law.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We do not control the privacy practices of third-party websites. Customers should review the relevant third-party privacy policies before providing personal information to those services.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.
The revised policy will be posted on this page with an updated revision date.
12. Contact Us
For privacy-related questions or requests, contact:
Crestovia LLC
2360 Beaver Lake Dr
Kodiak, AK 99615
United States
Email: [email protected]
Phone: +1 7743937237
Website: crestovialights.com